PAYMENT OPTIONS

Below are the payment options are available at the Therapywell clinics

  • On-Line Debit Payments:
    For Non-NDIS or Self-managed clients, payments can be processed online through the Halaxy Secure payments System at the time of your appointment. Credit card details are stored securely on the Halaxy system. Please note that online processing fee will be applied.

  • Direct Debit Payments:
    Banking Details will be included in you invoice.  Invoices will be sent to you via email for payment. Please make payment within day of your appointment. If payment is not made for 2 payments then we will have to discuss alternate payment options.  

Third party payments options are available for NDIS clients who are plan-managed, or from other agencies at the discretion of the practitioner.

Medicare rebates can be processed upon receipt of payment via our online system.

Private Health rebates currently need to be submitted by the client/parent to the health fund.

*As of March 1, 2023, Eftpos and HICAPS facilities will no longer be available at the Therapywell Clinic.

 

CANCELLATION POLICY

Due to our extensive waiting list, Therapywell requires 48hrs notice of cancellation for individual treatment sessions. This timeframe allows sufficient opportunity for clinicians to reallocate your appointment time.

  • For any appointments that are cancelled within 48 hours of the appointment you will be charged a cancellation fee of the full session amount.

By signing this document. I accept the conditions of the service and the outlined fee structure and cancellation policy. I give consent that communication with our service can occur via email or SMS.

Group Cancellation Policy- CANCELLATION POLICY

We aim to balance customer and organisational financial interests in relation to cancellations. This policy reflects requirements of the relevant government agencies that fund services clients purchase from us (e.g., NDIS terms of business for registered providers and the most current NDIS Price Guide).

This policy will be brought to the attention of our NDIS-funded participants at the time of the initial offer of our services, via our website and email, and reiterated to them before signing our Service Agreement.

Program of support - meaning
Some group programs, paid for with NDIS funding, are covered by an NDIS approach called “program of support”. Supports delivered as part of a program of support are not subject to the NDIS’s short notice cancellation rules. 

Absences
The participant’s NDIS plan will be charged for all sessions delivered within the period of the program, including sessions where the participant did not attend.

Pricing is based on the number of attendees enrolled for the FULL duration of the program.  As such missed sessions cannot be refunded.

Notice periods
Participants are able to cancel their attendance for the entire program of support at any time by giving us two (2) weeks’ notice of their intention to do so. That notice should be sent by email to info@therapywell.com.au

We are able to cancel a program of support at any time by giving you notice of our intention to do so.

Cancellation charges
Where a participant cancels their attendance for the entire a program of support with the required 2-week notice, we will charge 100% of the scheduled fee for sessions taking place during the 2-week notice period, regardless of whether the participant attends the sessions or not. No charges will be made for sessions after the end of the 2-week notice period.

Where we cancel a program of support, no charge is made to either the participant or to the NDIS.